How long does it take for process my refund/credit?

Once our team has submitted a refund or credit note request generally it should take no longer than 5-7 business days maximum for funds to be returned to your original payment method. If BANK TRANSFER was used for payment we will require your account name, number and bsb number in order to process this request. The processing time takes into account generation of the credit note, submission to accounts department, returns and credit run days, and then finally the delay in return to your bank account through the financial system.

Even by request, we cannot initiate a return of funds for goods that have not arrived back to us, and have not been checked through returns/warranty, without exception.

Please do contact our support team if a refund/credit has not appeared within 7 working days, as this should not occur.

Thanks for your patience and understanding with regards to the above matters.